Privacy Policy

Last updated: January 2026

DATA CONTROLLER

  • Controller Tax ID: Contact us via the website contact form to retrieve this information if needed

  • Address: Contact us via the website contact form to retrieve this information if needed

  • Contact email: marta@signaturerelocationmadrid.com


PERSONAL DATA WE COLLECT

We collect personal data that you provide directly when you contact us (for example, via contact forms, email, phone, or other direct communications). This may include:

  • Identification and contact data: name, surname, email, phone number, company (if applicable)

  • Enquiry details: the content of your message and any information you voluntarily include

  • Full name and email address.

We do not intentionally collect special category data (e.g., health data). Please avoid sending such information unless strictly necessary and requested.


PURPOSE OF PROCESSING


We process your personal data to:

  • Respond to enquiries, requests for information, and contact messages

  • Manage pre-contractual communications and service enquiries related to relocation services

  • Maintain professional communications related to your request (follow-ups, scheduling calls, providing proposals)


LEGAL BASIS


The legal basis for processing is:

  • Your consent when you submit a form or contact us voluntarily

You may withdraw consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.


DATA RECIPIENTS

We do not sell your personal data. We may share it only when necessary to operate the website or provide our services, including:

  • Technology and service providers acting as data processors (e.g., hosting, email services)

  • Legal or regulatory authorities where required by law


INTERNATIONAL TRANSFERS


As a general rule, we do not plan international transfers outside the European Economic Area (EEA). If, due to technical reasons or specific providers, any processing involves transfers outside the EEA, we will implement appropriate safeguards under the GDPR (such as Standard Contractual Clauses or equivalent mechanisms).

  • Website platform / hosting: Framer, USA.


RETENTION PERIODS


We retain personal data only for as long as necessary for the purposes described:

  • Enquiry/contact data: for the time needed to manage and close your request

  • Then, for applicable legal limitation periods or until you request deletion, where relevant

  • Internal retention rule: 24 months


YOUR RIGHTS


You may exercise your rights of:

  • Access

  • Rectification

  • Erasure

  • Objection

  • Restriction of processing

  • Data portability

To exercise these rights, contact us at marta@signaturerelocationmadrid.com, indicating the right you wish to exercise. We may request proof of identity where necessary.
You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD).


SECURITY MEASURES


We apply reasonable technical and organisational measures to protect personal data and prevent unauthorised access, loss, alteration, or disclosure.


UPDATES TO THIS POLICY


We may update this Privacy Policy to reflect legal or operational changes. We recommend reviewing it periodically.

Vector
Vector
Vector